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Important information

When you book your first transport thera are a number of things that are important to bear in mind.

General Conditions

All of our work is covered by the general conditions of the Nordic Association of Freight Forwarders, NSAB 2000.

Important information for those sending goods

Good need to be pre-packed so that they can handle normal transport and loading with other goods. The pre-packing should be suited to the sensitivity of the goods and also not cause damage to other goods. As a sender you write a delivery note (where there is a separate owner of the goods, this person can write the delivery note). The delivery note needs to include the correct name of the recieving party, the reciever's adress, preferably a contact telephone number, the number of items, weight, and bulkiness. (Can you estimate bulkiness? We offer free courses in bulkiness calculation. Contact kjell [dot] karlsson [at] fraktkompaniet [dot] se for more information.) If the goods are classed as dangerous, this also needs to be stated, as well as information on any customs due.

Important information for those recieving goods

Carefully check the number of items with the delivery note. Also check the condition of the delivery. Write on the delivery note if any goods are missing or if the delivery packaging appears damaged. It is important that any such notes are made on the part of the reciept where you sign that you have recieved the goods, witch the delivery person retains. Describe what  you see and what is damaged, and where possible take photos of any damage. Contact us as soon as possible (as well as your insurance company, if you have a separate insurance policy), preferably the same day, but no later than seven days after recieving the goods. Read more in the Returns section.

Measurement, weight and volume

The price for the transportation is based on what goods weigh. However, if the goods take up too large a space in relation to their weight, the price is calculated on bulkiness. The price for bulky items includes unused space on the transport. Bulkiness is measured in kilos per cubic metre, pallet, or truck, according to the following:

Within Sweden
1 kbm (Cubic metre) =     280 kg
1 ppl (pallet) =     0,4 flm
1 flm (loading metre) =     1950 kg
Goods longer than2,4 metres are charged at 225 kg per metre
International
1 kbm (cubic metre) =     333 kg
1 ppl (pallet) =     0,4 flm
1 flm (loading metre) =     2000 kg (Nordic Countries, England and Irland)
1 flm (flakmeter) =     1850 kg (rest of the world)
Goods longer than2,4 metres are charged at 225 kg per metre

Cubic metres are used for stackable pallets with a maximum height of 1,3 metres. For taller pallets or pallets that cannot be stacked, the pallet place measurement is used. Goods which take up the whole width of the transports loading width are measured in loading metres. we offer free courses in bulkiness calculation. Contact kjell [dot] karlsson [at] fraktkompaniet [dot] se for more information.

Dangerous goods

Dangerous goods are those products and substances which can damage living beings, the environment, or other goods, if the are not properly handled during tranportation. Examples are poisonous, corrosive, or explosive materials. If you are transporting dangerous goods, you are required to declare the goods according to the rules and regulations of the local transport laws.

Document for international transportation

Special documentation is required for goods being transported to countries outside the EU, according to the regulations of respective countries. Examples include invoices and the EUR certificate. Buisness invoices must be used for goods which are to be sold in the recieving country. A pro-forma invoice must be used for non-commercial goods, such as demonstration items or gifts. If the value exceeds 6000 EUR, an EUR-1 certificate must be completed.

Insurance

We recommend that our customer take out a separate insurance policy on their goods. This can be arranged through your usual insurance company or broker. We are also happy to arrange insurance for you.

Returns

Always carefully check the number of items recieved against the delivery note. Check the condition of the delivery packaging. Note any concerns or damage and write this on the delivery note retained by the delivery person. In such cases, contact us as well as your insurance company, if you have a separate insurance policy. If damage is observable but not noted on the delivery note, it will be difficult for any claim to be approved by your insurance company.(Read more in the section Important information for those recieving goods). Insurance companies must be able to inspect the goods, so contact us before the goods are repaired or corrected in any way. Remember also that where Fraktkompaniet replaces damaged goods, either we or the insurance company then retains rights of ownership of the damaged goods.